Pre-order Policy

Jajambo.com website advertise both type of items: goods available in stock (dispatched within 2 working days) and items for pre-order only (dispatched within 14 to 21 days).

 

What is a pre-order?
The pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. 

Why pre-order?

In order to get a lower price and then pass all of the savings on to our customers, Jajambo is using a “just in time” inventory approach, ie, we create an order of the products with factory after customers buy a pre-order item with us.

With the right approach, utilizing a JIT inventory management strategy has a number of potential benefits for our businesses and customers:

  • Lower inventory holding costs – with inventory purchased or produced at short notice there’s no need to have unsold inventory taking up valuable warehouse space.
  • Improved cash flow – without the need to store large volumes of inventory at all times, capital expenditure is reduced, and cash can be invested elsewhere.
  • Less dead stock – because inventory levels rely on customer demand, there’s less risk of unwanted stock left sitting in your warehouse


What are the advantages of buying a pre-order item?
The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse.
Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock. 

How to fulfill a payment?
Payment is required at the time of the purchase. The total amount of the order will be charged once at check-out. 

Can I cancel a pre-order item?
Absolutely! If you have changed your mind about the product purchased in pre-order, you can easily cancel the item from your order by contacting our Customer Care via hello@jajambo.com or (+6) 018 768 1993. Pre-orders may be cancelled until their fulfillment. If the order is ready to be dispatched by our supplier, it will not be possible to cancel it.

Can I amend my order? 
Yes! It will be possible to change the sizes of the items included in the order provided availability of the sizes and, of course, before receiving the confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, modifications are not guaranteed and it won't be possible to change items included in the order.

How long will it take to ship out my pre-order?
Waiting times vary from article to article. Usually, the estimated waiting time is of 14-21 working days from the date of publication of the item. Once that the item is available in our warehouse, your order will be dispatched within two days. 

When a delay occurs and why?
The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur. 
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible. This delays depends from our suppliers that inform us about the estimated delivery of the items but it may happen sometimes that deadlines are not respected.

Can I combine in stock and pre-order items?
Absolutely yes! You can:
- Create two distinct orders: one including items available in stock and the other including items in pre-order items;
- Get in touch with our Customer Service Team in order to request more information on items in pre-order;
- Place a combined order and wait for the items in pre-order to arrive.

How to know which are in stock and pre-order items?
You will see 'Pre-order only' for items available for pre-order on the individual product page.


Still need help?
Simply email us at hello@jajambo.com or call our Customer Service at (+6) 018 768 1993 and we will do our best to find the best solution for your needs.